Refund policy

Every plan comes with a guaranteed delivery range. If your campaign hasn’t reached the minimum of that range by the end of the estimated timeframe, we keep it running at no extra cost until it does. This is the main way we stand behind our service.

Delivery is documented in the final report, built from the data reported by each platform’s ad systems and counters.

If you cancel your order before the campaign starts, we refund 100% of what you paid. We also issue a full refund if we can’t validate your URL and you don’t send us a valid alternative within a reasonable time.

Platforms review every ad and may reject or limit it under their own policies. If that happens, we’ll let you know and you can choose one of the following options:

If the rejection or pause is caused by a breach of your responsibilities, for example removing the content or making it private, a copyright claim or an age restriction, we’ll offer you the same alternatives, but any refund will be limited to the undelivered portion, minus the ad spend already used.

If, for reasons attributable to Revela or because it’s technically impossible, we can’t complete the campaign or apply the delivery guarantee, we will refund the prorated undelivered portion, calculated on the price paid and using the minimum of the contracted range as the reference.

Refunds do not apply in the following cases:

We respond to every request within 5 business days. Approved refunds are processed within up to 10 business days to the original payment method. Depending on your bank or provider, it may take an additional 5 to 10 business days for the amount to appear.

Refunds are issued in USD for the same amount charged; Revela is not responsible for differences due to exchange rates or bank fees. For OXXO, SPEI or manual transfer payments, the refund is made by bank transfer to an account in the order holder’s name that you provide.

If there’s a problem with a charge, please contact us before filing a chargeback with your bank: we can almost always sort it out faster. An open chargeback may require us to pause related campaigns while the dispute is resolved.

If a chargeback is filed for a service that has already been delivered, we will provide the bank or payment processor with the relevant evidence, such as the campaign report, your acceptance of the terms and our communication history. We reserve the right to recover amounts from chargebacks filed without valid grounds.

Email contact@revelamarketingmusic.com within 30 days of your purchase or of the campaign’s end, and include:

If you have questions about this policy, reach us through any of these channels: